Last updated 1 October 2026
Refund policy
Our promise is real members only. Here is exactly when you get a refund, and when you don't.
Our promise: real members only
TrackTele blocks bots and repeat joins, so every member we count is a real person. If fake members still get in and you ask for a refund, you get one.
First, we fix it with you
When fake members show up, the cause is almost always the ad setup on Meta: the wrong audience, placement or objective. Message us on Telegram and we check your setup with you and help you fix it, so the fakes stop and your money goes to real members again.
If you still want your money back after that, ask us and we refund you.
When there is no refund
If the problem comes from your side, for example ads set up against our advice, wrong details given to us, or a change made on your side, we can't refund it. We will still help you fix it.
If you simply decide not to continue, there is no refund for the plan you already paid for.
No refunds for unused days
Plans run for a full month (28 days), or 2 or 3 months. Your page, tracking and dashboard are set up and running for the whole period from the day your page goes live, so we don't refund the days you don't use. If you stop after 10 days, the other 18 days are not refunded.
When your plan ends, you choose whether to renew. Nothing renews on its own.
How refunds are paid
In USDT, to the wallet you paid from, once we have checked your request.
What a refund never covers
Your Meta ad spend. You pay Meta directly, not us, so it can't be refunded by us.
How to ask
Message us on Telegram at @TheAlexExpert (or a founder directly: @TheAlexExpert or @trackteleceo) with your page's address and what you saw. Real people reply, day and night.